1. Services

FLVR provides a subscription-based design membership offering ongoing creative services, which may include but are not limited to:

• brand identity and visual systems

• digital, website, UX/UI, and product design

• marketing and campaign assets

• AI-assisted image and video content

All services are provided remotely and digitally.

FLVR reserves the right to modify, replace, suspend, or discontinue any aspect of the services at any time, without liability.

2. Membership Structure

2.1 One Active Request

Each membership includes one (1) active request at a time.
Clients may submit unlimited requests, which are completed sequentially.

FLVR determines, at its sole discretion, whether a request is considered active, complete, or requires revision.

2.2 Turnaround Times

All delivery timelines are estimates only.
FLVR makes no guarantees regarding turnaround speed or delivery dates.

Delays caused by scope changes, unclear briefs, third-party dependencies, or delayed feedback are not the responsibility of FLVR.

3. Client Responsibilities

You represent and warrant that:

• all materials you provide are owned by you or properly licensed

• your requests do not infringe third-party rights

• you have the authority to commission and use the work

FLVR is not responsible for verifying ownership, licensing, or legal clearance of any materials supplied by the Client.

4. Revisions

Unlimited revisions are included only within the scope of the original request.

Requests that materially alter scope, direction, or intent may be treated as new requests and re-queued at FLVR’s discretion.

5. Intellectual Property & Ownership

5.1 Client Ownership

Upon full payment, the Client owns the final delivered design files created specifically for them.

5.2 Excluded Materials

FLVR does not transfer ownership of:

• drafts or unused concepts

• working files

• internal processes, methods, or tools

unless explicitly agreed in writing.

5.3 Portfolio Rights

FLVR retains the perpetual right to display completed work in portfolios, case studies, social media, marketing materials, and promotional content, unless a written NDA explicitly states otherwise.

6. Copyright, Licensing & Legal Responsibility (IMPORTANT)

FLVR is not a law firm and does not provide legal advice.

The Client acknowledges and agrees that:

• FLVR does not guarantee copyright originality or exclusivity

• FLVR does not register trademarks, copyrights, or designs

• FLVR does not perform legal clearance or infringement checks

Fonts, Images, Assets

If a project includes third-party fonts, images, video, or other assets requiring a license:

• FLVR may notify the Client where reasonably identifiable

• the Client is solely responsible for purchasing and maintaining licenses

• licenses held by FLVR are not transferable unless stated in writing

Failure to secure proper licensing is the Client’s responsibility.

7. AI-Generated Content

FLVR may use AI tools to assist in the creation of image and video content.

The Client acknowledges that:

• AI-generated outputs may not be unique

• copyright ownership of AI-generated content may be uncertain or jurisdiction-dependent

• FLVR makes no guarantees regarding copyright enforceability, exclusivity, or non-infringement

All legal risk associated with use, publication, or commercialisation of AI-generated content lies solely with the Client.

8. Prohibited Use

Clients may not use FLVR services to create content that is:

• unlawful, defamatory, or misleading

• infringing on intellectual property rights

• regulated without proper legal clearance (e.g. financial, medical, legal advertising)

FLVR reserves the right to refuse or terminate services for any request it deems inappropriate or unlawful.

9. Payment, Billing & Refunds

9.1 Billing

Memberships are billed monthly in advance via Stripe.

By subscribing, you authorise recurring charges.

9.2 Pausing & Cancellation

You may pause or cancel at any time.
Pauses stop future billing but do not refund unused time.

9.3 Refunds

Refunds are discretionary and not guaranteed.

Where a promotional refund policy (e.g. “75% back in the first week”) is offered:

• refunds apply only to the stated period

• FLVR reserves the right to withhold refunds where substantial work has been delivered

• all Stripe processing fees are non-refundable

If a refund is issued, all delivered work remains the property of FLVR and may not be used.

10. No Guarantees

FLVR makes no guarantees regarding:

• business outcomes

• revenue or conversion performance

• marketing results

• audience growth

Design effectiveness is subjective and influenced by factors beyond FLVR’s control.

11. Limitation of Liability

To the maximum extent permitted by law:

FLVR shall not be liable for indirect, incidental, consequential, or special damages, including lost profits or data.

FLVR’s total liability shall not exceed the amount paid by the Client in the preceding one (1) month of service.

12. Indemnification

You agree to indemnify and hold harmless FLVR from any claims, losses, damages, or expenses arising from:

• your use of delivered work

• materials you provide

• infringement claims

• regulatory violations

• breach of these Terms

13. Confidentiality

Both parties agree to maintain confidentiality of non-public information.

FLVR cannot guarantee confidentiality for information shared via third-party tools.

14. Termination

FLVR may suspend or terminate services immediately for:

• breach of these Terms

• abusive behaviour

• non-payment

• unlawful requests

Termination does not entitle the Client to a refund.

15. Governing Law

These Terms are governed by the laws of England and Wales.
All disputes shall be subject to the exclusive jurisdiction of those courts.

16. Changes to Terms

FLVR may update these Terms at any time.
Continued use of services constitutes acceptance of the updated Terms.

17. Entire Agreement

These Terms constitute the entire agreement between FLVR and the Client and supersede all prior agreements.

If any provision is found unenforceable, the remainder shall remain in effect.

18. Contact

Questions regarding these Terms may be sent to:
info@flvrdigital.com